Last Updated: July 2026
At Brainmark, we strive to provide high-quality digital products that help you work smarter and achieve your goals. Because our products are delivered instantly after purchase, our refund policy differs from that of physical goods.
Please read this policy carefully before making a purchase.
Digital Products
All products sold by Brainmark are digital downloads. Once your payment is successfully processed, you receive immediate access to your purchased files.
Since digital products cannot be “returned,” all sales are generally considered final.
Refund Eligibility
We may issue a refund in the following situations:
- You were charged more than once for the same purchase.
- You accidentally purchased the same product multiple times.
- You experienced a technical issue that prevented access to your purchase, and our support team was unable to resolve it.
- The product delivered is significantly different from its description on our website.
Refund requests are reviewed on a case-by-case basis.
Non-Refundable Situations
Refunds will generally not be provided for:
- Change of mind after purchase.
- Purchasing the wrong product.
- Lack of compatibility with your software or device (where compatibility requirements were clearly stated).
- Failure to read the product description before purchasing.
- Not using or downloading the product.
- Personal preference or dissatisfaction after accessing the content.
- Requests made after excessive use or distribution of the purchased materials.
Technical Issues
If you experience problems accessing or downloading your purchase, please contact our support team before requesting a refund.
We will make every reasonable effort to:
- Restore access to your files.
- Resolve download issues.
- Replace corrupted files.
- Assist with technical problems related to product delivery.
Refund Request Timeframe
To be eligible for consideration, refund requests should be submitted within 14 days of the original purchase date.
Requests received after this period may not be eligible for review.
How to Request a Refund
To request a refund, please contact our support team with:
- Your full name
- Email address used for the purchase
- Order number or receipt
- A brief explanation of your request
Our team will review your request and respond as quickly as possible.
Email: support@brainmark.com
Chargebacks
If you experience an issue with your purchase, we encourage you to contact us before initiating a chargeback with your payment provider.
Unauthorized chargebacks for successfully delivered digital products may result in:
- Suspension of access to purchased products
- Closure of your customer account
- Restriction from future purchases
Policy Updates
Brainmark reserves the right to modify this Refund Policy at any time. Any changes will become effective immediately upon publication on this page.
Our Commitment
Customer satisfaction is important to us. If you encounter any problems with your purchase, we’ll do our best to resolve them quickly and fairly. If a refund is appropriate under this policy, it will be processed promptly using your original payment method whenever possible.